IsLogicDev / Support
How can we help?
Find guidance for your app or contact the people who build it.
Choose your app
LoaHow to read PDFs aloud
TicolumeWord game · PT-BR
Help us help you
- App name and installed version.
- Phone model and Android version.
- Steps to reproduce the issue and the expected result.
- If needed, an app screenshot with private information removed.
Share only what is needed. Never include passwords, private documents or information identifying a child.
How we can help
Loa · Start safely
A simple flow to use Loa, understand where your data is kept and manage your subscription.
- Import only files you have the right to use. Loa does not provide or sell a content catalog.
- On Free, documents, notes, categories, bookmarks, progress and preferences stay on this device by default; the core app works without an account.
- In this version, Free and Pro keep documents, notes, categories, bookmarks, progress and preferences on this device. Clearing app data or uninstalling removes this local content.
- Loa Pro purchases, restoration and cancellation are managed through Google Play. Uninstalling the app or deleting the account does not cancel an active subscription.
Loa · Taking part in a test?
Update Loa through Google Play and try to reproduce the behavior once before sending your report.
- Include the app version, device model and Android version.
- List the steps, expected result and what actually happened.
- Say whether you were online or offline and using Free or Pro.
- Never send a password or access code. Attach a personal document only when essential and when you are comfortable doing so.