Support
Send questions, issues you find and suggestions to improve the apps.
How we can help
Topics that help route the request:
- Questions about Loa
- Problems importing, reading or listening to documents
- Feature ideas and improvements
- Tests, subscriptions and Pro access
- Account, data and legal requests
Start safely
A simple flow to use Loa, understand where your data is kept and manage your subscription.
- Import only files you have the right to use. Loa does not provide or sell a content catalog.
- On Free, documents, notes, categories, bookmarks, progress and preferences stay on this device by default; the core app works without an account.
- In this version, Free and Pro keep documents, notes, categories, bookmarks, progress and preferences on this device. Clearing app data or uninstalling removes this local content.
- Loa Pro purchases, restoration and cancellation are managed through Google Play. Uninstalling the app or deleting the account does not cancel an active subscription.
Taking part in a test?
Update Loa through Google Play and try to reproduce the behavior once before sending your report.
- Include the app version, device model and Android version.
- List the steps, expected result and what actually happened.
- Say whether you were online or offline and using Free or Pro.
- Never send a password or access code. Attach a personal document only when essential and when you are comfortable doing so.
For technical support, describe the app, version, device and what happened. Send files only when they are truly needed to understand the issue.